Shipping policy

Sales and delivery regions

1. Sales region
Scandinavia, the Baltics, and other EU countries.

2. Delivery region
Scandinavia, the Baltics, and other EU countries.

3- Delivery methods:
- Scandinavia and the Baltics: PostNord, DHL
- Other EU countries: DHL, FedEx, UPS

4. Delivery cost
The cost is set by the transport company and depends on the volume and weight of your order. It will be calculated during checkout.

Where is the product shipped from?
Our warehouses are located in Helsinki, Finland.

How long is the delivery time?
Production and warehouse processing time is 3-4 business days. Delivery time is 2-6 business days for general products and 10-15 business days for heavy and large products.

How to get tracking information?
Tracking information will be updated on the "My Orders" page as soon as the package is shipped.

Why is the tracking number invalid?
Please be patient. Tracking numbers become active after the carrier scans the package and uploads the information.

What should I do if the delivery fails?
Please contact the local carrier to reschedule the delivery.

Will there be any customs clearance fees when purchasing products on Umetalli?
When ordering from Umetalli, you are responsible for ensuring the product can be legally imported to the destination. For non-EU countries, customs duties may apply.

How to calculate customs clearance fees?
Import fees imposed by the customs of your shipping destination vary based on the regulations of that country. The factors that influence the calculation of import fees include product category and price, shipping cost and package weight, and customs clearance channel.

VAT is included in prices for EU countries, and customs duties do not apply within the EU. For non-EU countries, please contact your local customs office for more information.